You can cancel your subscription anytime. This page explains how cancellations and refunds work, all in one place.
Last updated: September 29, 2026
You can cancel your subscription anytime with one click in the subscription section of your dashboard, or by writing to us at info@mixamind.com or on WhatsApp. Cancelling stops the next renewal; you keep using your credits until the end of the current billing period and are not charged again.
If you want to stop production during a billing period, $35 is deducted for each video delivered or already in production from the amount you paid for that period, and the rest is refunded. If no video has entered production in that period, the full payment is refunded.
Refund requests must be submitted before the billing period ends.
The single-video trial order is fully refunded if cancelled before the video enters production. Once production has started, it is not refunded; if there is a problem, we revise the video.
If the same payment was taken twice by mistake, or an incorrect charge was caused by our system, the full amount is refunded.
The view counts in our packages are targets, not guarantees. If views fall short of the target, the remedy is the bonus video credit described in our Terms of Service; no cash refund is made in that case.
Send your request to info@mixamind.com or our WhatsApp line, together with the email address on your account. We review your request and let you know the outcome by email.
Because payments are processed by Dodo Payments, approved refunds are sent back to the card or payment method used. Depending on your bank, it may take 5–10 business days for the amount to appear in your account.
This policy does not limit any mandatory rights you have under the consumer protection laws of your country.
AI FACE PRO (MixaMind) · info@mixamind.com · WhatsApp: +90 850 202 68 66